Terms and Conditions
Welcome to sweducation.lk. These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.
Use of the Website
a. You are responsible for maintaining the confidentiality of your account information, including your username and password.
b. You agree to provide accurate and current information during the registration and checkout process.
c. You may not use our website for any unlawful or unauthorized purposes.
Product Information and Pricing
a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
b. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
c. All products and services are displayed with their prices, and additional costs (e.g., shipping fees) are clearly stated during checkout.
Orders and Payments
a. By placing an order on our website, you are making an offer to purchase the selected products.
b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
d. Refunds, if applicable, will be processed to the original payment method or media used for the transaction, as specified in our Refund Policy.
e. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Shipping and Delivery
a. We will make reasonable efforts to ensure timely shipping and delivery of your orders.
b. Shipping and delivery times provided are estimates and may vary based on your location and other factors.
c. You will be notified via email of any changes or delays in delivery times.
Returns and Refunds
a. Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.
b. Refunds will be processed to the payment method used during the transaction or any payment media specified on our website.
Intellectual Property
a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of sweducation.lk or its licensors.
b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
a. In no event shall sweducation.lk, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.
b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
Amendments and Termination
We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
Refund Policy
Thank you for shopping at sweducation.lk. Your satisfaction is our priority, and we strive to provide the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to assist.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, the following conditions must be met:
1. The item must be unused and in the same condition that you received it.
2. It must be in the original packaging.
3. Proof of purchase must be provided (e.g., invoice or order confirmation email).
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, the following terms apply:
1. Refunds will be processed to the original payment method used during the transaction. For transactions made via card or other online payment methods, the refund will be credited to the same account or payment media.
2. Shipping charges incurred during the initial purchase are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
3. Refunds will be initiated within 7 business days after the returned item is received and inspected. However, please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. Further instructions on how to proceed with the exchange will be provided. Exchanges are subject to product availability.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with supporting evidence (e.g., photos of the damage). We will arrange for a replacement or a refund, depending on your preference and product availability.
Return Shipping
1. Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).
2. For returns resulting from our error, we will provide a prepaid shipping label for your convenience.
Processing Time
Refunds and exchanges will be processed within 7 business days after the returned item is received and approved. Please note that payment processors or banks may require additional time to reflect the refund in your account.
Important Note on Refunds
All refunds will be credited to the payment method or media used at the time of purchase, as per PayHere’s refund policy guidelines. We do not issue refunds in cash or via alternate methods.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team via email at info@sweducation.lk or through our contact form on the website. We are here to assist you and ensure your shopping experience with us remains hassle-free.
Privacy Policy
At sweducation.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
When you visit our website, we may collect certain information about you, including:
1. Personal identification information: Such as your name, email address, phone number, and address, provided voluntarily during the registration or checkout process.
2. Payment and billing information: Necessary to process your orders, including credit card details. These are securely handled by trusted third-party payment processors and not stored on our servers.
3. Browsing information: Such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.
Use of Information
We may use the collected information for the following purposes:
1. To process and fulfill your orders, including shipping and delivery.
2. To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
3. To personalize your shopping experience by presenting relevant product recommendations and promotions.
4. To improve our website, products, and services based on your feedback and browsing patterns.
5. To detect and prevent fraud, unauthorized activities, and abuse of our website.
Refund-related information, including payment details, will be used exclusively for processing refunds in accordance with our Refund Policy, and the refunds will be issued to the payment method used during the original transaction.
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
1. Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
2. Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our payment processes are handled by trusted providers who comply with the highest security standards (e.g., PCI DSS compliance). However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website.
• Cookies are used for purposes such as remembering your login details and shopping cart preferences.
• You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us via email at info@sweducation.lk or through the contact form on our website.