Refund Policy
Thank you for shopping at sweducation.lk. Your satisfaction is our priority, and we strive to provide the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to assist.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, the following conditions must be met:
1. The item must be unused and in the same condition that you received it.
2. It must be in the original packaging.
3. Proof of purchase must be provided (e.g., invoice or order confirmation email).
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, the following terms apply:
1. Refunds will be processed to the original payment method used during the transaction. For transactions made via card or other online payment methods, the refund will be credited to the same account or payment media.
2. Shipping charges incurred during the initial purchase are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
3. Refunds will be initiated within 7 business days after the returned item is received and inspected. However, please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. Further instructions on how to proceed with the exchange will be provided. Exchanges are subject to product availability.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with supporting evidence (e.g., photos of the damage). We will arrange for a replacement or a refund, depending on your preference and product availability.
Return Shipping
1. Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).
2. For returns resulting from our error, we will provide a prepaid shipping label for your convenience.
Processing Time
Refunds and exchanges will be processed within 7 business days after the returned item is received and approved. Please note that payment processors or banks may require additional time to reflect the refund in your account.
Important Note on Refunds
All refunds will be credited to the payment method or media used at the time of purchase, as per PayHere’s refund policy guidelines. We do not issue refunds in cash or via alternate methods.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team via email at info@sweducation.lk or through our contact form on the website. We are here to assist you and ensure your shopping experience with us remains hassle-free.